Contact Center Technology Intern

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Contact Center Technology Intern to support our Operation team.

Continental Finance Company interns get real-life exposure to the daily duties of the department. They spend the summer as a valued member of their respective team, learning business skills and assisting with a variety of projects that have an impact on the business operations. An additional focus of the program will be to complete a final project that will be an overview of activities, tasks and experiences throughout the 10-week program. 

Essential Functions: 

• Responsible for execution of the project/tasks outlined by the mentor 

• Support the implementation and optimization of AI-driven solutions within contact center technologies 

• Research and evaluate AI use cases to improve contact center operations and customer experience 

• Assist with configuration, testing, and validation of AI features within enterprise contact center platforms 

• Analyze contact center performance data and metrics to identify trends, insights, and improvement opportunities 

• Collaborate with internal stakeholders to identify opportunities where AI and automation can enhance operational efficiency and call quality 

• Complete weekly reports and summaries outlining project progress, findings, and deliverables 

• Meet daily with a mentor to review project status, reports, and address questions 

• Support the department and company by providing innovative ideas, solutions, and an outside perspective 

• Assist in documenting findings, recommendations, and process improvements related to AI-driven enhancements 

This is a paid position for undergraduates and is located in Buffalo, New York. 

The ideal candidate will have the following: 

• Currently enrolled in and working toward an undergraduate STEM degree 
• Available to work 40 hours/week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026 
  
• Foundational knowledge of or strong interest in artificial intelligence, automation, or data-driven technologies 
• Prior exposure to technical systems, analytics, or software platforms is a plus, but not required 
• Strong attention to detail 
• Excellent written and verbal communication skills 
• Demonstrated skills in the use of Microsoft Office applications such as Excel 
• Ability to learn new systems and adapt to emerging technologies 
• Ability to work independently and as part of a team 

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment.  With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)

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