Visitor Information & Customer Service Intern

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of visitors and residents. Through leadership in destination development, marketing, and venue management, the CRVA maximizes the region’s economic potential through visitor spending—creating jobs and opportunities for the community. Supported brands include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte, and Visitor Info Centers.

Job Summary

This internship provides a well‑rounded introduction to hospitality, customer experience, tourism, and visitor services, offering hands‑on exposure to guest engagement, customer service strategy, quality assurance, and citywide tourism operations. Interns will receive structured training, guidance, and supervision from CRVA management to ensure expectations and procedures are clearly communicated while gaining practical experience supporting customer experience programs, visitor services operations, and broader CRVA initiatives that enhance community hospitality and service excellence.

Customer Experience Program Support
 • Assist in preparing materials and managing registration for CX training programs.
 • Organize materials for meetings, trainings, and presentations.
 • Participate in Customer Experience Committee meetings and support related initiatives.
 • Assist with CX special projects, quality assurance activities, and reporting (including data entry and filing).

Visitor Info Center & Tourism Operations
 • Shadow Visitor Specialists across all CRVA Visitor Info Center locations, including the airport.
 • Learn call center operations, community outreach, retail operations, and mobile information desk functions.
 • Provide visitor information to tourists, locals, and convention attendees.
 • Promote Charlotte attractions, restaurants, accommodations, neighborhoods, and experiences.
 • Explore Charlotte to build knowledge of transportation, hotels, attractions, and shopping districts.
 • Distribute Charlotte City Guides to partners.

Professional & Administrative Support
 • Provide clerical support for CX and Visitor Services projects.
 • Promote and model the CRVA’s Service Philosophy and Standards.
 • Develop working knowledge of CRVA processes and departmental operations.
 • Attend required meetings, trainings, and DEI Advisory Committee programs.
 • Maintain professional attire, image, and demeanor; comply with all CRVA policies.
 • Perform other duties as assigned.

Knowledge, Skills & Abilities

Education and Experience:

• Currently enrolled in an accredited college or university program with studies focused in Hospitality, Sport Management, Tourism, Business, or related program.
• Strong interest in customer service and the hospitality industry.
• Excellent interpersonal and organizational skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Ability to work both independently and in a team-oriented environment.
• Passion for promoting Charlotte and contributing to its growing tourism sector.

Scope of Responsibility

• This job has no budgetary responsibilities.

Supervisory Responsibility

Travel Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.