Student Affairs Intern

Job Title: Student Affairs Intern 

Date: 09/15/2025

Reports to: Director of Student Services

Department: Academics

Status: Non-Exempt – Seasonal Intern 

General Summary:

The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction, but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to …

• Believe the best in our employees
• Invest in our people
• Collaborate with humility, respect, and appreciation
• Cultivate curiosity and encourage creativity.

The Student Affairs Intern will support the management and maintenance of student and institutional records with a strong emphasis on accuracy and confidentiality. You will collaborate with the Student Records and Student Services teams to gain hands-on experience in student support services and administration, covering the entire enrollment process—from registration to transcript fulfillment. This intern position reports to the Director of Student Services, who may assign additional project-based work aligned with your learning goals and with departmental priorities.

Key Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

• Assist with maintaining accurate and confidential records, processing registrations, withdrawals, transcript requests, and student information updates in compliance with policies.
• Serve as a point of contact for student inquiries, provide information about policies and procedures, and support students, parents, and staff with a variety of questions and issues.
• Establish internship goals, meet weekly with a supervisor to track progress, and gain practical experience aligned with learning objectives.
• Engage in weekly professional development sessions as part of the summer internship cohort, cultivating collaboration, strengthening skills, and encouraging continuous learning.
• Contribute to special projects with a service-oriented mindset.

Knowledge/Skills Required:

• Must be service oriented with a focus on helping others.
• Resolving conflicts and negotiating with others.
• Excellent communication (written, verbal, and listening) skills.
• Ability to multi-task, set priorities and achieve desired goals.
• Ability to use Microsoft Office Suite.
• Demonstrates strong interpersonal and relational skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and contribute.

Qualifications (Education Requirements/Experience):

• Currently pursuing an undergraduate degree with a Junior or Senior status preferred.
• Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting and Mandated Reporter for Child Abuse.
• Demonstrated agreement with the vision for the stated mission, philosophy, values, and goals of Portage Learning. 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, projectors, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
• May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information.
• Light lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

Position Types and Expected Hours to work:

This is a summer internship, full-time position. Days and hours of work are typically 9:00 a.m. to 5:00 p.m. Must be able to work from the office located in Chippewa Township, PA.

Travel:

This job may require occasional travel. Travel is primarily local during the business day.

Other Duties Disclaimer:

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational goals.