Service Desk Intern

At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. 

Summary of location and hours:

• This internship requires a commitment of up to 25 hours per week
• Candidates must reside in the Chicagoland area and be available to work onsite at our Lombard office.

What you will be doing 

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests. 
• Engaging in email communication with clients 
• Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers 
• Basic client account administration in Office 365 and Active Directory 
• Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur 
• Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems 
• Assess the need for documentation updates and inform management of any necessary changes  
• Maintain a positive attitude with a client-centric focus 
• Pay close attention to detail to ensure accuracy and efficiency  
  
  

Skills You Will Learn 

• Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:  
  • VPN  
  • Internet connectivity losses 
  • Remote desktop  
  • Microsoft Office software  
  • Peripherals, including printers, scanners, and monitors 
• Familiarity with administration of Office 365 and Exchange Online 
• Proficiency in navigation and administration of Active Directory 
• Working knowledge of Windows file shares (SMB/CIFS) 
• Strong communication and writing skills 
• Ability to review, understand, and implement SOPs and other written training 

FLSA Status: Hourly, Non-Exempt

Compensation: $16/hr

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. 

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.