Portacool Customer Care Internship

The customer care representative position is responsible for providing quality and efficient service to customers through assistance in taking general customer service-related phone calls and assist with technical-related phone calls, when necessary, and duties as assigned to support the needs of the department and organization.

Responsibilities include, but are not limited to, the following tasks: 

• Provide excellent customer service and cultivate close working relationships with related sales representatives and customers
• Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals
• Manage inbound calls, chats and email inquiries from both end users and distributors
• Monitor CRM lead information is entered daily for cases and lead generation
• Verify and ensure all incoming quotes pricing and terms on file are accurate and processed correctly and in a timely manner
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Review claims adjustments with customers, examining parts claimed to be defective, and approving or disapproving customers' claims
• Assist in ensuring returns and freight claims are submitted by the customers/sales managers are processed in a timely manner
• Continuing education and training to increase customer, product and process knowledge 
• May be required to perform additional duties, special projects and responsibilities as assigned by management

• High school diploma or equivalent; some college preferred
• Bilingual abilities are a plus   
• Excellent communication skills and courteous manners in order to work with the public and co-workers
• Accuracy and completeness of all daily job duties and requirements
• Willingness to work in a close environment with others
• Willingness to learn all technical information on company products
• Willingness to learn the operations system, Acumatica, for all daily responsibilities
• Knowledge of Microsoft® Office programs such as Word, Excel and Outlook