IT Summer Intern

Position Overview

The Summer IT Intern supports the IT department in maintaining systems, troubleshooting technical issues, and assisting with daily IT operations. This role provides hands-on experience in a real-world IT environment while contributing to ongoing projects and support tasks.

Key Responsibilities

• Provide Tier 1 helpdesk support for hardware, software, and network issues 
• Assist with device setup and deployment (PCs, laptops, mobile devices, printers) 
• Perform basic troubleshooting for Windows, Microsoft 365, and common business applications 
• Support user account management (password resets, access provisioning) 
• Document incidents, solutions, and procedures in the IT ticketing system 
• Assist with network monitoring and system checks 
• Help maintain inventory of IT equipment and assets 
• Participate in IT projects such as upgrades, migrations, disposing of equipment or system rollouts 
• Follow company security policies and best practices 

Required Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field 
• Basic understanding of: 
  • Windows OS 
  • Networking fundamentals (IP, DNS, DHCP) 
  • Microsoft 365 / Office applications 
• Strong problem-solving and communication skills 
• Ability to work independently and as part of a team 

Preferred Qualifications

• Experience with: 
  • Active Directory / Entra ID 
  • Helpdesk or ticketing systems 
  • PowerShell or basic scripting 
• Familiarity with: 
  • Hardware troubleshooting 
  • Printers and peripheral devices 

Learning Opportunities

• Exposure to real-world IT operations and infrastructure 
• Hands-on experience with enterprise tools and systems 
• Mentorship from experienced IT professionals 
• Participation in live projects and deployments