Internship (Sep to Apr) – Shelter Case Management

FamilyAid is a leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures. 

We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability. 

We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes. 

Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year. 

Our supportive, collaborative, diverse workplace of more than 130 professionals is ideal for skilled, result-oriented professionals who are driven to help children and families thrive. FamilyAid has been recognized as a Massachusetts Top Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.

 Position Summary

The Shelter Case Management Intern works with families temporarily residing at one of FamilyAid’s Community Based Shelter sites to quickly and effectively transition to permanent housing. This position prioritizes developing and implementing plans that assist families’ transition from shelter to permanent housing within guidelines established by program and contract holder Executive Office of Housing and Livable Communities (EOHLC). Utilizing the agency’s approved two-generation (2Gen), trauma-informed care model and service plan, the intern supports staff in ensuring that each family member accesses support and resources for daily living and the longer-term supports that will allow them to maintain housing stability and break the cycle of multigenerational poverty.

Duties and Responsibilities

• Case Management & Housing Support: Participate in client meetings, assist with resource coordination, support housing applications, and help families connect to essential community services
• Documentation & Compliance: Assist with documentation, case notes, and data entry; uphold confidentiality standards and participate in professional development and  supervision
• Stabilization Support: Help prepare move-out packages (e.g., Shelter Letters, Welcome Home materials, New Life Furniture Bank coordination) and assist with monthly  stabilization activities
• Family Advocacy & Tenant Support: Educate families on their rights and responsibilities as tenants; support families in establishing safe, stable housing
• Collaboration & Partnerships: Work with internal teams and external partners (schools, hospitals, nonprofits, government agencies) to support families’ housing, employment, and children’s well-being
• Team Meetings: Attend in-person team meetings held on Mondays, Tuesdays, and Wednesdays as  applicable

• Currently enrolled in an undergraduate or graduate educational program
• Highly desired:
  • Fluency in another language (ideally Spanish or Haitian Creole)
  • Experience in housing, schools, and/or hospital settings
• Proficient written and verbal communication skills.
• Exhibits humility through the learning process and can accept feedback
• Familiar with evidence-based practices such as trauma informed care and motivational interviewing
• Comfortable working in person (community based) and virtually
• Flexibility and compassion are essential

Location and Work Conditions: This position is hybrid. In-person team meetings held once per month on a day dependent on the specific team. FamilyAid’s headquarters are at 3815 Washington Street, Boston, MA 02130. 

Work Schedule: Ideally seeking 15-25 hours a week, however this is flexible dependent on student/school requirements, to be discussed with supervisor. Days and hours to be determined, with the flexibility to best meet client and program needs.

 Applications will be reviewed on a rolling basis. Please include a resume and cover letter with your application. 

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.