Help Desk Intern - SeaTac

Lynden Incorporated is seeking an IT Help Desk Intern to join our SeaTac based team for a hands-on summer learning experience. This paid, full-time internship offers the opportunity to support day-to-day IT operations and gain real-world technical skills. This is a non-safety sensitive position.   Are you awesome? We’re hiring! Join a stable, family‑owned company with 40+ years of no layoffs and a collaborative team-focused culture.   Who we are:  Lynden is a family-owned transportation and logistics company helping customers balance speed and budget with shipping via air, land, or sea. Our corporate office, home to 190 employees, 95 in IT, supporting 15 Lynden companies and more than 2,500 employees. With 40+ years of no layoffs, we offer you long-term stability in a career that’s as rewarding as it is an adventure!   What You Will Be Doing Assist users via phone/email/teams with basic technical support needs, including login issues, password resets, and workstation troubleshooting. Help monitor IT queues by reviewing incoming tickets, categorizing issues, and escalating them appropriately. Help investigate and document technical issues by gathering information, validating problems, and updating tickets. Perform routine system checks to confirm system or services availability. Participate in incident response activities by collecting data and updating documentation. Update and maintain Help Desk knowledge base articles and internal IT documentation. Participate in learning and networking opportunities such as: Tours of our local Lynden Operating Companies. Informational lunches with executives across Operations, Marketing, HR, Legal, Finance and Company Presidents. Assisting with employee events including the Lynden summer barbecue. Intern team building activities. Presenting group projects to Lynden executives. This is a paid, full-time internship (40 hours/ week) for 10-12 weeks. Attendance and punctuality are important to show you’re dedicated to learning.    What’s In It for You: Paid sick leave Cell Allowance: $10 per month Mental health programs (in-office and virtual) No-cost Employee Assistance Program (EAP) Mass transit reimbursement Career advancement through internal promotions – we’ve hired 5 interns from recent programs   What We Need from You: Currently enrolled in a college or university program, preferably with a focus on Information Technology, Computer Science, or a related field. Basic experience with installing, configuring, and troubleshooting hardware such as desktop and laptop computers Familiarity with Microsoft operating systems and Microsoft Office applications, including Word, Excel, and Outlook. Exposure to desktop imaging, hardware setup, or software deployment is a plus, but not required. Academic knowledge of IT systems, networking fundamentals, and technical support practices. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Reliable, detail-oriented, and eager to learn in a fast-paced, team-oriented environment.   Nice to Have: Certifications in A+, Network+, Security+, Microsoft certifications.  Your Schedule 8:00am – 4:30 pm Monday – Friday. To support team coordination, you are expected to begin work at the same selected time each day.   Why should you join us? We’re ethical and human. We don’t get everything perfect, but we try hard.  When we miss the mark, we own it and make it right. We work as a collaborative team built on respect and support. Our casual office includes an on-site gym, free parking and easy access to Link Light Rail.   Fine Print: All employment offers are contingent on a satisfactory background check and pre‑employment drug screen, excluding marijuana where prohibited by law. Random drug testing does not include marijuana for non‑safety‑sensitive positions in Washington Lynden Incorporated is an equal opportunity employer and does not discriminate based on any protected status.