Desktop Support Intern

About Heritage Auctions

Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate.

Position Summary

We are seeking a motivated and detail-oriented Desktop Support Intern to join our IT team. This internship provides hands-on experience supporting end users, troubleshooting technical issues, and maintaining computer systems, hardware, and software in a professional office environment. The ideal candidate is eager to learn, customer service-focused, and interested in building a career in Information Technology.

Key Responsibilities

• Assist the desktop team with first-level technical support for desktop hardware, software, printers, and mobile devices
• Help maintain the inventory of equipment and accessories
• Document technical issues, resolutions, and support requests through ticketing systems
• Support conference room technology and audiovisual equipment as needed
• Maintain a professional and customer-focused approach when assisting users
• Perform additional administrative support tasks as assigned

Qualifications

• Currently pursuing a degree in Information Technology, Information Systems, or a related field
• Basic understanding of Windows operating systems, computer hardware, and networking concepts is a plus
• Strong problem-solving and communication skills
• Ability to work independently and collaboratively within a team environment
• Strong organizational skills and attention to detail
• Customer service experience or technical support experience is a plus

What You’ll Gain

• Hands-on experience in a professional environment
• Exposure to desktop support operations and end-user support processes
• Opportunity to develop technical troubleshooting and communication skills
• Mentorship from experienced professionals

PHYSICAL AND MENTAL DEMANDS: To perform this job successfully, the individual must be able to withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours on a daily basis. Individual must be able to occasionally lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE