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Desktop Support Engineer – Intern

Atc Drivetrain Llc
5 days ago
Internship
On-site
Oklahoma City, Oklahoma, United States
 

Department:

Information Technology (IT)


Position Summary


The Desktop Support Engineer Intern will assist the IT team in supporting end-user systems, troubleshooting hardware and software issues, and maintaining a stable and secure desktop environment. This role provides hands-on experience in IT support operations, customer service, and enterprise technology environments.


Key Responsibilities

  • Provide first-level technical support for desktops, laptops, printers, and mobile devices
  • Respond to IT support tickets and assist users with hardware, software, and connectivity issues
  • Install, configure, and maintain Windows and/or macOS systems
  • Assist with onboarding/offboarding activities (account setup, equipment provisioning)
  • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN)
  • Perform routine system updates, patches, and antivirus checks
  • Maintain accurate documentation of incidents, requests, and resolutions
  • Assist with inventory management of IT equipment and assets
  • Follow IT security policies and best practices


Required Qualifications

  • Currently pursuing a degree in Information Technology, Computer Science, or related field
  • Basic understanding of computer hardware and operating systems (Windows preferred)
  • Familiarity with Microsoft Office / Microsoft 365 tools
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team



Preferred Qualifications

  • Exposure to Active Directory, Azure AD, or identity management concepts
  • Basic knowledge of networking concepts (IP addressing, DNS, DHCP)
  • Experience with ticketing systems (NinjaPro)
  • Understanding of cybersecurity fundamentals (MFA, phishing awareness)


Skills & Competencies

  • Customer-focused mindset
  • Strong attention to detail
  • Time management and prioritization
  • Willingness to learn and adapt in a fast-paced environment
  • Professionalism and accountability


What You Will Gain

  • Hands-on experience in enterprise IT operations
  • Exposure to modern workplace technologies and security practices
  • Mentorship from experienced IT professionals
  • Opportunity to develop technical and business communication skills


Work Environment

  • Hybrid environment – Office & Production environments
  • May require occasional lifting of IT equipment (up to 25 lbs)
  • Standard business hours with potential flexibility


Duration

10–16 weeks, Summer Internship, or Semester-based