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Application Support Intern

Southern Motor Carriers
2 days ago
Internship
On-site
Peachtree City, Georgia, United States

Position Overview

The Application Support Intern will support the LTL API Product Support team by assisting with basic troubleshooting, customer inquiries, and internal support tasks related to LTL API applications and integrations. This role is designed for students or early‑career candidates who are building foundational technical and professional skills.

The intern will work under close guidance from experienced Application Support team members and gain hands‑on exposure to APIs, web applications, support workflows, and enterprise systems in a fast‑paced, real‑world environment.

Essential Functions

  • Assist with triaging and resolving low‑ to moderate‑complexity support issues under supervision
  • Review support cases to understand reported issues, reproduction steps, and expected outcomes
  • Help document case details, resolution steps, and outcomes in ticketing and CRM systems
  • Perform basic application checks and validations using provided tools and instructions
  • Communicate professionally with internal team members and, where appropriate, external customers
  • Escalate issues to senior support or product teams when resolution requires deeper investigation
  • Update and maintain internal documentation and knowledge articles as directed
  • Support routine data review and cleanup activities to ensure accuracy and consistency
  • Participate in training sessions, shadowing opportunities, and team meetings
  • Follow defined schedules and support procedures to ensure reliable coverage
  • Assist with special projects and process improvement initiatives as assigned


Learning & Growth Opportunities

This role provides exposure to:

  • Application support best practices and case management workflows
  • API‑based systems and basic request/response troubleshooting
  • Enterprise tools used for diagnostics, logging, and customer support
  • Cross‑functional collaboration with product, development, and operations teams
  • Professional communication in a customer‑facing technical environment

Qualifications / Education / Skills

Required

  • Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (Documented equivalent coursework/experience acceptable)
  • Basic understanding of web applications and how software systems interact
  • Comfortable learning new tools and processes in a structured environment
  • Strong attention to detail and willingness to follow established procedures
  • Clear written and verbal communication skills
  • Ability to manage tasks, ask questions, and seek help when needed
  • Familiarity with APIs, JSON, and XML/SOAP concepts
  • Familiarity with safe utilization of AI tools, “free applications,” tools and related security concerns

Preferred (Not Required)

  • Coursework or exposure to programming or scripting (e.g., Java, JavaScript, Python)
  • Basic experience with databases (SQL or NoSQL concepts)
  • Exposure to tools such as Postman, browser developer tools, or similar utilities
  • Interest in application support, systems troubleshooting, or technical customer support


Core Competencies

  • Curiosity and willingness to learn
  • Problem‑solving mindset (with guidance)
  • Professional communication
  • Team collaboration
  • Organization and time management
  • Attention to detail
  • Reliability and accountability


Additional Notes

  • This is a structured intern role with mentorship and defined responsibilities
  • A fixed schedule is required due to the customer‑support nature of the work
  • Progression of responsibilities will be based on demonstrated learning and performance