Trust & Safety External Engagement Lead
Apple
Internship
On-site
Cupertino, California, United States
As the External Engagement Lead, you will be responsible for developing and executing external engagement strategies that support Apple's commitment to trust and safety. You will work closely with cross-functional teams to ensure a consistent and credible safety messaging, and to incorporate external insights into our products and features, policies, and safety strategies.
Strategic External Engagement: Develop and implement comprehensive external engagement strategies related to trust and safety topics, including harmful content, online abuse, interpersonal and child safety.
Stakeholder Relationship Management: Identify, cultivate, and maintain positive relationships with subject matter experts, researchers, NGOs, advocacy groups, and other relevant external partners. Carry out open engagement with a wide user base, including experts and key stakeholders, on the development, interpretation and application of safety standards and their effectiveness or appropriateness.
Convening and Facilitation: Prepare and position Apple for expert convening, roundtables, and workshops, and develop, organize, and host briefings, listening sessions, and informational engagements
Systems & Process Coordination: Maintain organized contact tracking and engagement history, and build repeatable systems for external consultation processes, coordinating with internal partners.
Trust & Safety Communications: Ensure clear, consistent, and credible safety messaging aligned with Trust & Safety goals, and manage the editorial workflow for safety-related updates.
Cross-Functional Collaboration: Coordinate closely with Public Relations, Government Affairs, Product Marketing, Online Safety Legal, policy, and operations teams on safety disclosures, transparency reports, and crisis communications.
Research & Knowledge Translation: Support tracking and accountability protocols for synthesizing external research and insights, and track academic, regulatory, and civil society developments in online safety.
- 5+ years of experience in roles such as external affairs, policy engagement, communications, trust & safety, or nonprofit/academic liaison.
- Demonstrated background in policy, public interest technology, or online safety governance, with experience engaging with the public sector.
- Excellent writing, communication, and relationship-building skills across diverse partner groups.
- Demonstrated track record of coordination and engagement management in medium to large-scale organizations.
- Familiarity with online harms discourse and current global debates in digital governance.
- Ability to manage concurrent projects with flexibility to adaptand find proactive opportunities.
- Willingness to travel as needed.
- Ability to support across multiple time zones and willingness to work outside standard work hours regularly.
- Preferred Qualifications
- Experience working with or within interdisciplinary teams (e.g., product, legal, policy, research).
- Ability to bring structure to evolving or complex work streams with an excitement to join a new team and support the development of governance procedures and protocols in partnership with others.