Property Management Intern

We are seeking a highly motivated Property Management Intern (high school or undergraduate) to join our property management team this Summer season. If you have experience in customer service, event management, hospitality, or restaurants and want to learn about real estate, our Summer Leasing Specialist Intern position may be for you! 

What will you do?

• Assist the Smile Managers with various projects related to the preparation, organization, and execution of turnover as well as the lease renewal process
• Support the move-out process including collecting resident keys, performing move-out and final walk inspections, and processing security deposit reconciliations
• Provide exceptional customer service and support through multiple communication channels (email, phone, SMS messaging, Appfolio Contact Center, etc)
• Assist in guiding residents through the move-in process by conducting property tours, answering questions, and assisting in the application process
• Observe and perform tasks associated with the operation of the property including maintenance of resident information systems and resident files
• Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships
• Learn and comply with all Fair Housing Laws -- (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Why should you work here? 

• Competitive Pay + Incentives. We are ready to invest in you!
• The option to participate in our 401(k) Retirement Plan with a company match
• Company events to promote team cohesion
• The opportunity to work for a growing organization where you are valued and can have a direct impact

Who you are -- We’d love to hear from you if you:

• Are proficient with computer applications and software (e.g. Microsoft Office Suite, Appfolio, Outlook) Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some additional things you will need:

• Valid driver’s license
• Position schedule is primarily Monday-Friday 8a-5p, scheduled around 30/hours week
• Availability to work longer hours and weekends during prime leasing season and turnover from mid-July through mid-August
• Must be able to perform the physical functions of the position resident communications, not limited to ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,750 units with an asset value of $900 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. 

Depending on the role requirements, offers of employment may be contingent upon one or more of the following: employment history verification, criminal background check, motor vehicle record check, education verification, or credit check. 

Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.