Customer Service Representative

About Us:

At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling. 

This position requires you to be on-site

Must live with 50 miles of the Knoxville site: 11221 Outlet Dr, Knoxville, TN 37922

At Foundever, experience is everything:

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. 

We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.

Skills, Knowledge, & Abilities:

• Active listening skills, effective verbal and written communication skills
• Ability to solve complex situations utilizing questioning and deductive reasoning skills
• Demonstrated ability to navigate multiple systems
• High service-aptitude with personal drive to serve/display compassion and empathy
• Willingness to learn and develop skills to improve your work performance 

Benefits:

• Pay: From $17.00-18.00/hour
• 100% paid Professional Training
• Expected hours: No less than 40 per week Weekends as needed

• 401(k) with company matching
• Medical, Dental, Vision and Wellness Benefits 
• Employee Assistance Program (EAP)
• Paid Time Off
• Employee discounts
• Referral Bonuses
• Internal Mobility (84% of our managers are promoted within) 
• Bonus Opportunities

Requirements:

• Must be at least 18 years of age
• Must have a HS Diploma or GED Equivalent
• Preferred 6 months-1 year of relevant work experience

• Must have open availability during hours of operation

• This position requires you to be on-site

About Foundever:

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.  

Military

We are proud military partners with Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.