Client Success Intern

Location: In-Office
Department: Client Success / Account Management
Pay: $17/hour
Schedule: Part-time, flexible around school schedule
Duration: Ongoing (while enrolled in school)

About the Role

We are looking for a Client Success Intern to work directly with our Senior Customer Success Managers and Onboarding Project Managers in a SaaS environment serving industrial customers.

This is not a passive internship. You will be involved in real customer meetings, real account management workflows, and real execution work. As you demonstrate capability, you will gradually take ownership of your own Tier 3 customer accounts.

This role is ideal for a student who is organized, comfortable interacting with professionals, and interested in learning how SaaS companies support long-term customer relationships in industrial environments.

About Redlist

Redlist is a SaaS company focused on helping industrial teams operate more reliably. Our software supports facilities that work with large, complex equipment by improving maintenance execution, reliability, and operational visibility. We partner closely with our customers to help them reduce downtime, protect institutional knowledge, and get the most value out of their equipment and their teams. Our culture is built around a clear set of values that guide how we work with each other and how we show up for our customers:

We Are Spartan

No task is beneath anyone. When something needs to be done, we step in and do it together. We take ownership, support one another, and move forward as a unified team.

We Are Faithful

We believe in continuous improvement. Growth mindset matters here - for our customers, our product, and ourselves.

We Make Impact

We build solutions that matter. Everything we do is focused on delivering real, measurable value to the people who rely on our software.

We Are Doers

We show up. We follow through. We earn trust by delivering consistently - rain or shine.

What You'll Do

• Shadow Senior CSMs and Onboarding Project Managers in customer meetings
• Capture action items from meetings and ensure they are completed
• Work directly with our Technical Support team to resolve customer needs
• Manage and track customer activity inside:
  • ClientSuccess (customer management system)
  • GuideCX (project management system)
  • Microsoft tools
• Meet regularly with the CX team to identify improvements to internal systems and processes
• As you grow in the role, begin managing Tier 3 customer accounts independently, including:
  • Leading review meetings
  • High-level troubleshooting
  • Supporting renewal processing

What We're Looking For

• Strong organization and follow-through
• Clear, professional communication skills
• Comfort interacting with customers and internal teams
• Ability to learn software systems quickly
• Interest in SaaS, industrial operations, or customer success

Preferred fields of study:
Business Administration, Business Management, Operations Management, Supply Chain, Industrial or Mechanical Engineering, Agricultural Engineering, Agriculture, or related programs connected to industrial operations or customer-facing business roles.

What Success Looks Like After 60–90 Days

• Clear understanding of the Redlist platform
• Strong grasp of customer workflows and operational processes
• Ability to independently manage Tier 3 accounts with oversight
• Reliable execution of customer action items

Why This Role Is a Good Fit

• Direct exposure to SaaS account management
• Hands-on experience with real customer accounts
• Cross-functional experience working with Technical Support
• Flexible schedule while in school
• Opportunity for long-term growth within Redlist